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Johnson & Quin
Niles, IL | Full Time
$46k-56k (estimate)
2 Months Ago
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Account Services Specialist
$46k-56k (estimate)
Full Time 2 Months Ago
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Johnson & Quin is Hiring an Account Services Specialist Near Niles, IL

Description

Johnson & Quin specializes in producing large volume direct mail and integrated communication campaigns for well-known marketing companies throughout the U.S. Our teams use the latest technology in data processing, security, personalization and mailing to create highly personalized and variable communications.

POSITION FUNCTION 

Responsible for overall project management of on-going and one time client jobs. Coordinates all phases of creative, production, manufacturing and distribution of the client’s direct mail product while ensuring adherence to the specifications supplied to the Company by the client. Assures the financial and procedural efficiencies for all projects managed. 

MAJOR RESPONSIBILITIES 

  1. Provides support to ongoing projects and serves as main production contact on one-time projects and low-medium complex jobs. Enters job specifications in the Monarch information system, completes job tickets, and creates/updates spreadsheets for each accounts project. 
  2. Monitors production of projects and provides physical quality checks for all assigned jobs as required in Quality Checklist.
  3. Collaborates with sales department to prepare information required for client visits, preflight meetings, approval sessions, meetings, or presentations. 
  4. Communicates schedules, instructions or specification changes clearly to internal and external clients and understands and can explain their ramifications.
  5. Understands/interprets estimates, requests for quotes and sales proposals to assure that project production and project financial plan remain profitable.
  6. Keeps an accurate record of the amount of time put forth into each project, analyzes and compares to estimates, and tracks trends to provide scheduling and estimating data aiding in their processes. 
  7. Produces invoices on projects in an accurate and timely manner making sure all billable charges are captured.?? Suggests ways to more efficiently invoice each project.
  8. Recognizes concerns and problems and escalates them in a timely and professional manner.? 
  9. Adheres to all Security Policies and Procedures as referenced in the Employee Security Handbook. 

WORKING CONDITIONS 

Normal office environment and some exposure to a manufacturing plant facility onsite. Flexible schedule based on department rotating schedule for in-office assignments. 

DISCLAIMER 

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. 

Requirements

QUALIFICATIONS 

  • 3-5 years of project management experience in direct marketing or related field. 
  • College degree in graphic communications, printing technologies or business-related field or equivalent preferred. 
  • Knowledge of postal regulations and procedures is essential. Knowledge of laser imaging, bindery, pre-press, printing, lettershop and data processing a plus. 
  • Experience with color digital a plus. 
  • Strong project management, multi-tasking, and attention to detail. 
  • Demonstrates effective communication and customer services skills. 
  • Ability to focus on priorities and objectives and adhere to target deadlines. 
  • Must have strong organizational skills to manage deadlines, prioritize workload and adjust to meet business needs. 
  • Records management/document control experience desired; paper and electronic. 
  • Intermediate experience with Microsoft Office 365 (Excel, Teams, Word, and Outlook). 

ESSENTIAL JOB FUNCTIONS 

  • Must be able to communicate proficiently orally and in writing in English. 
  • Able to read handwritten, printed materials, and computer screens. 
  • Must have the manual dexterity to manipulate a computer keyboard. 
  • Must be able to communicate via the telephone and teleconferencing. 
  • Ability to travel by automobile or airplane when necessary. 

Job Summary

JOB TYPE

Full Time

SALARY

$46k-56k (estimate)

POST DATE

03/24/2024

EXPIRATION DATE

05/23/2024

WEBSITE

jquin.com

HEADQUARTERS

Elmwood Park, IL

SIZE

<25

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